We maintain the most efficient and dedicated team for maintaining servicing our clients' EFTPOS terminals - from configuration, deployment to routine visits.
POS Deployment: From single units to large-scale rollouts, Globasure makes deployment simple by providing complete project management oversight and tracking of its deployment activities until POS terminal starts to handle transactions.
Merchant Training: Globasure trains the merchant on how to use the POS, how to do minor trouble-shooting and how to get support from Globasure. Globasure On-Site Services offer expert assistance and support in the on-site installation.
HelpDesk Support: Our state of-the-art call center will be designed to provide immediate assistance to end-users who are experiencing equipment problems.
POS Repair: Our equipment repair program not only covers the repair work but also the tracking and lifecycle management of equipment through POS’s process.
POS Replacement: Terminal Exchange Plan is designed for customers that require terminal replacement the next business day to avoid losing revenue from POS downtime.
POS Monitoring Platform
Improve you POS business' profitability by using our monitoring platform. Detect and record every non functional part of your POS deployed on the field. Anything that will make the POS not to work is detected remotely and pushed to IMS.
Issue Mgt System (IMS)
Issues received from POS monitoring is created here automatically and tickets are assigned to the responsible for immediate action. Issues can also be created manually. Rectified issues tickets can be closed automatically by IMS.
Host Monitoring Platform
The Host Monitoring Platform monitors the system at physical network level. Any discontinuity in the communication is detected and the responsible alerted. This helps in ensuring maximum uptime of our infrastructure. Incidences like, APN downtime, network cable cut, router damage are all detectable.
The Helpdesk Tag is a customized tag pasted at the back of every terminal which Globasure supports. The tag contains some relevant information like phone numbers and email address of our Helpdesk. This helps the merchant reach our 24/7 support desk.